Frequently Asked Questions

1. What products do you sell?
We offer a selection of home lighting products, including chandeliers, wall lights, and ceiling fixtures. Each product page provides detailed specifications, materials, and sizing information.

2. How long does shipping take?
Order processing typically takes 1–3 business days.
Estimated delivery times vary by location and product, generally between 7–15 business days.
Please note that delays may occur due to logistics or external factors.

3. Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

4. What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.

5. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this period, orders may already be processed and cannot be changed.

6. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging.
Please contact our support team to request return authorization before sending any items back.

7. What if my item arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Provide photos of the issue, and we will assist you with a resolution.

8. Do your lights support dimming?
Some products are dimmable, depending on the bulb type and installation.
Please refer to the product description for specific details.

9. How can I contact customer support?
If you have any questions, feel free to contact us:

Email: support@vitelboostllc.com
Phone: +1234-567-9876